Shipping Policy

Shipping From

All Divya instruments are handcrafted, prepared, and shipped from Ukraine.

Processing Time

Most orders are prepared and shipped within 2–3 weeks. Processing time may depend on current availability, production schedule, selected tuning, and order volume.

If your instrument is already available, we will do our best to ship it as soon as possible.

Shipping Time

Delivery time depends on your country, shipping carrier, customs processing, and local postal or courier services.

• Europe: estimated delivery time is usually 5–14 business days after shipment.
• United States and Canada: estimated delivery time is usually 7–21 business days after shipment.
• Other international destinations: delivery time may vary depending on the country and local customs process.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, holidays, weather conditions, or carrier delays.

Shipping Carriers and Tracking

We ship orders using reliable international shipping services. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow some time for the tracking number to become active after the package has been handed over to the carrier.

Packaging

Each Divya instrument is carefully packed in protective packaging to keep it safe during international shipping.

Please inspect the package upon delivery. If the package or instrument arrives damaged, contact us as soon as possible and keep all original packaging materials.

Customs Duties and Import Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete shipping address.

If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to update the address.

Lost or Delayed Packages

If your package is significantly delayed, please contact us and we will help check the tracking information with the shipping carrier.

Once a package is in transit, delivery time is controlled by the carrier and local customs services. We will always do our best to support you, but some delays may be outside of our control.

Contact Us

If you have any questions about shipping, delivery times, tracking, or customs duties, please contact us at info@divya-svara.com