Shipping Policy

Shipping From

All Divya instruments are handcrafted, prepared, and shipped from Ukraine.

Processing Time

Most orders are prepared and shipped within 2–3 weeks. Processing time may depend on current availability, production schedule, selected tuning, and order volume.

If your instrument is already available, we will do our best to ship it as soon as possible.

Shipping Time

Delivery time depends on your country, shipping carrier, customs processing, and local postal or courier services.

• Europe: estimated delivery time is usually 5–14 business days after shipment.
• United States and Canada: estimated delivery time is usually 7–21 business days after shipment.
• Other international destinations: delivery time may vary depending on the country and local customs process.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, holidays, weather conditions, or carrier delays.

Shipping Carriers and Tracking

We ship orders using reliable international shipping services. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow some time for the tracking number to become active after the package has been handed over to the carrier.

Packaging

Each Divya instrument is carefully packed in protective packaging to keep it safe during international shipping.

Please inspect the package upon delivery. If the package or instrument arrives damaged, contact us as soon as possible and keep all original packaging materials.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges depending on your country.

These charges are not included in the product price or shipping cost and are the responsibility of the buyer.

We are not responsible for delays caused by customs processing. If you have questions about possible import fees, please contact your local customs office before placing an order.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete shipping address.

If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to update the address.

Lost or Delayed Packages

If your package is significantly delayed, please contact us and we will help check the tracking information with the shipping carrier.

Once a package is in transit, delivery time is controlled by the carrier and local customs services. We will always do our best to support you, but some delays may be outside of our control.

Contact Us

If you have any questions about shipping, delivery times, tracking, or customs duties, please contact us at info@divya-svara.com